To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. Items that do not meet these criteria will not be accepted for return. Please ensure that you check the product details before making a purchase to avoid any issues.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item, and then proceed to make a new purchase through our website.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will review your request and may offer a replacement or refund at our discretion. It is important to report any issues promptly to ensure a satisfactory resolution.
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility. If you have any questions about specific items, feel free to reach out to us before placing your order.
